Refund Policy

Our Refund Policy

At Kelbix Creations (Pty) Ltd, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

Refunds of the fees paid for development of the website / software may be issued on accounts cancelled within 30 days of the initial sale and prior to the completion of the project according to the following schedule:

  1. A minimum of a 50% cancellation fee will be retained by Contractor on cancelled account even if no work has been started and no content yet submitted by the Client.
  2. A minimum of a 75% cancellation fee will be retained by Contractor on cancelled accounts if work has been presented to the Client; or Contractor has made multiple attempts to work with the Client, and Client has not responded to those attempts.
  3. A 100% cancellation fee will be retained by Contractor and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by Contractor. No Refund will be issued on any website / software cancelled after services have been rendered, including but not limited to, the design work and programming having been completed and/or the software has been moved to client’s server or transferred to their procession.
  4. 100% cancellation fee will be retained and NO REFUND will be issued by Contractor if Client cancels after 30 days from the initial sale.

MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 50% will be retained by Contractor on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate Contractor for up-front expenses and services rendered, including but not limited to, time costs incurred for project meetings and analysis, project management, documentation, design and development, employee expenses and overhead costs.

ENHANCEMENT SALES – A 100% cancellation fee will be retained by Contractor and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores, security certificates, design time, domain names, etc. A minimum cancellation fee of 50% will be retained on cancelled expedited services. Client agrees that a minimum cancellation fee of 50% will be retained by Kelbix on all cancelled enhancement purchases if cancelled within 30 days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by Contractor if Client cancels after Contractor days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.

MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees incurred or paid by the Client prior to cancellation date.

Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).

By accepting a refund in full or refund less cancellation fee, Client agrees that the matter is settled in full and releases Kelbix, its officers, owners, members, agents and employees of any and all contractual obligations and waives all claims of any nature, including legal action, against Kelbix ’s its officers, owners, members, agents and employees.

Changes

Kelbix Creations (Pty) Ltd may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at admin@kelbix.co.za.

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