VoIP Systems & Development

Unified –°ommunications.

VoIP Solutions Development

VoIP solutions are essential for any business looking for smoother business communication. Kelbix is here to offer just what businesses are looking for when it comes to VoIP solutions.

Being a leading VoIP development company which has a team of professional VoIP developers with the right blend of expertise and experience, we are able to deliver business oriented solutions that meet the requirements of our clients.

We develop unified communications software based on Asterisk and FreeSWITCH PBX and implement additional functionality to improve call center agent performance and operational efficiency.

Types of Technological Solutions

Flexible Deployment Options
PBX Features
Unified Communications Features
Web Solutions
Flexible Deployment Options
  • On-premise installation for maximum security and control
  • Cloud installation with failover features
PBX Features
  • Most popular open source solutions: Asterisk, FreeSWITCH, openSIPS
  • Call barging, voicemail, conference, video, hold, park
  • VoIP trunks for cheap international calls
Unified Communications Features
  • Integration with 3-rd party services (Salesforce, Google, etc)
  • Extended call logs, Single Sign On, Visual voicemail, messaging, screen share integration
Web Solutions
  • Audio and video calls over WebRTC using popular web browsers
  • Availability from any place and any device

Our Technologies

VoIP-server
VoIP-client
Protocols
Integration
VoIP-server

Asterisk, FreeSWITCH, OpenSIPS, Kamailio

VoIP-client

pjsip 2 (iPhone, Android, PC)

Protocols

SIP, RTP, WebRTC

Integration

Salesforce, Outlook, Windows TAPI, Google Docs

IVR System

Overview

Kelbix IVR is a technology that automates interactions with The calls. Enterprises are increasingly shifting to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Kelbix IVR systems have the advantage of making callers and customers feel like they are being attended to, even if it is just by a machine.

Kelbix IVR system can help to direct customers to the right support channel they need.(for example: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on without human intervention.

IVR diagram

Below diagram shows how IVR works on multiple line of Telco like Analog Line, PRI Line or GSM gateway. IVR system can also work with the SIP based, DID number having SIP credentials.

IVR Benefits
  • Print and provide only one number for all departments in your advertisements and brochures.
  • It will impress your callers and increase the reputation of your brand name.
  • Excellent customer satisfaction.
  • Attends a call at the first ring.
  • Multilingual greetings to the caller.
  • It is very useful when you have to distribute the same type of information to every caller.
  • IVR works 24 hours a day without getting deterioration in the voice.
IVR Features

The Interactive Voice Response system provides you many features. Some of the features are following :

  • Sound : Play a sound during the call
  • Record : Record user voice during the call
  • DTMF : Take input from phone keypad
  • Call Transfer : Transfer the call to another number
  • Web : Make a web API call. Used for web lookup or posting data on the remote server

IVR Application

Healthcare
Customer Service
Call Centers
Healthcare
  • Medical Transcription Services
  • Automated Prescription Filling
  • Patient Reminders
  • Off Hours Auto Attendant
  • Patient Surveys
  • Bill Collection
Customer Service
  • General Information
  • Reminders
  • Order Processing
  • Credit Card Processing
  • Customer Survey
  • Bill Collection
Call Centers
  • Customer Satisfaction Surveys
  • Employee Screening
  • Call Center Automated IVR Functionalities
  • Call Center Routing
Human Resources
Banking
Political Campaigns
Human Resources
  • Employee Screening & Recruiting
  • Employee Satisfaction
  • Employee Time Clock
Banking
  • Bank Information
  • TeleBanking
  • Card Activation
  • Call Routing
Political Campaigns
  • Candidate Awareness
  • Mailer Notification
  • Survey
Customer Products
Retail Stores
Education
Customer Products
  • Product Registration
  • Recall Information
  • Shipment Status
Retail Stores
  • Dealer/Store Locator
  • Store Information
  • Special Offers/Discounts
  • Appointment Confirmation
Education
  • Parent Information
  • Student Information
  • Survey
  • Notification
Township/County Government
Entertainment
Airlines / Railways / Bus & other Transportation
Township/County Government
  • Community Awareness
  • Emergency Notification
  • Services Provided
  • Department Routing
  • Parking
  • Bill Collection
Entertainment
  • Ring Tone Services
  • Ring Back Services
  • Music Messaging
  • Lottery
  • Radio
  • Horoscope
  • Dating
  • Chatting
  • News
  • Weather
  • Voice SMS
  • Quiz
Airlines / Railways / Bus & other Transportation
  • General Information
  • Schedule Information
  • Bookings
  • Complaint Booking
  • Survey
  • Call Routing
Travel & Lodging
Automotive
Police & Parking
Travel & Lodging
  • Hotel Booking
  • Special Offers/Deals
  • Hotel Locator
Automotive
  • Dealer Information
  • Car Status
  • Payment
Police & Parking
  • Traffic ticket service
  • Notification
  • Parking
Telephone Companies (Landline & Mobile Operators)
Security & Emergency
Telephone Companies (Landline & Mobile Operators)
  • General Information
  • Account Information
  • Number Change Notification
  • New Number Notification
  • Bill Collection
  • Complaint Booking
  • Survey
  • Call Routing
Security & Emergency
  • Emergency Notification

Reach us to Empower your company with Telecom Solutions

Feel free to tell us your VoIP requirements

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